FREQUENTLY ASKED QUESTIONS

Pre-Sales
Q. What forms of payment do you accept?
A. We currently accept credit card and check payments through PayPal.

Q. Do you allow adult sites?
A. Yes, we allow adult sites.

Q. What control panel do you use? Can I check out a demo?
A. CPanel is our control panel of choice. Click the menu link to the demo.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. How long does it take to setup my account?
A. Accounts are setup instantly.

Q. Are there any hidden costs, or setup fees?
A. No

Q. How much is extra bandwidth and space?
A. If you need additional bandwidth or disk space, please email us to upgrade to a higher plan. We can also design a custom package based on your needs if you require more than our highest plan. Excess bandwidth may be purchased for $2.00 per GB and space may be purchased for $10.00 per GB.

Q. Do you offer telnet or shell access?
A. No. Because of server security issues, we do not offer telnet or shell access. However, extracting zip files on the server is possible, as well as the ability to setup CRON jobs.

Q. Can I password-protect my directories?
A. Yes you can password-protect directories within CPanel, as well as enable hotlink protection.

DNS
Q. How long does it take to get my domain working?
A. Propagation generally takes 24-72 hours.

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes. You will receive this information in your Account Activation email.

Q. What nameservers should I use? A. This information will be included in your Account Activation email. If you ordered custom nameservers, there may be additional steps you'll need to take to create your own.

Control Panel
Q. Do you have a manual for our control panel?
A. CPanel's detailed manual can be found at: http://www.cpanel.net/docs/cp/index.html.

Q.How can I login to my control panel?
A. You go to http://www.yourdomain.com/cpanel.

Q. How do I make subdomains?
A. To make a subdomain, login to your control panel and click "Domain Management". You will see a place to add and manage subdomains.

FTP
Q.I am unable to upload my files. What's wrong?
A. Make sure you are uploading to the public_html directory.

Q. Why doesn't my FTP password change when I change my CPanel password?
A. Allow 24 hours for your FTP password to sync with your CPanel password.

Paths
Q. What is the path to my users' files?
A. The path is /home/username/public_html.

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl.

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail.

Email
Q. How do I create email accounts?
A. To create an email account, login to your control panel and click "Add/Remove Email Accounts".

Q. In Outlook, what do I put for both incoming and outgoing mail server?
A. Both mail servers should be setup to be mail.yourdomain.com.

Q. Where do I go to check my emails using my browser?
A. http://yourdomain.com/webmail/.

CGI / PHP / MySQL
Q. None of my CGI scripts are working on the server. How do I get them to work?
A. Before troubleshooting your scripts, make sure that the permissions are set to 755.

Q. How do I create and manage databases?
A. Login to your CPanel and click "MySQL Databases". Once created, you can manage your database from phpMyAdmin.

Billing
Q. How do I use the 30-day money-back guarantee?
A. Please email your domain name, username, password, and why you wish to cancel within thirty days of signing up. Your refund will be processed within 24 hours. By sending us this email, you give irrevocable permission for TheVillageHost to delete your website and all of its files and contents.

Q. How do I make a payment?
A. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. By sending us this email, you give irrevocable permission for TheVillageHost to delete your website and all of its files and contents.

SSL
Q. What is the difference between shared SSL certficate and a private SSL certificate?
A. A shared SSL is displayed as https://ip/~yourusername/. A private SSL is displayed as https://www.yourdomain.com in your web browser's address bar.

Q. Whats the path to the free shared SSL?
A. The path to the shared SSL will depend on which server you are reside. Generally, the path is https://server/~yourusername/.

Subdomains
Q. What is a subdomain?
A. A subdomain is a domain that replaces the "www" in www.mydomain.com. For example, forums.TheVillageHost.com is a subdomain.

Q. What should I know before setting up a subdomain?
A. To create a subdomain in CPanel, determine a name. CPanel will ask you for the name. Be sure that the subdomain name you give is not the same as an existing directory. If it is, your subdomain may not function properly.

Add-On Domains
Q. What is an add-on domain?
A. An add-on domain is a fully functional domain that will work out of a folder in your main site's FTP.

Q. What should I know before setting up an add-on domain?
A. You cannot create an add-on domain if your domain's DNS hasn't proprograted. So after you change the domain's DNS, you will need to wait 24-48 hours before attempting to create your add-on domain.

Q. How do I create an add-on domain?
A. There are three fields cpanel asks for when creating an addon domain. 1. "New Domain Name": You will enter newdomain.com. (Note: Do not include the "www" in the entry.) 2. "Username/Directory/Subdomain Name": This will be the folder CPanel creates in your main accounts FTP. (Note: Like subdomains, be sure that the name you give it doesn't already have a folder.) 3. "Password": Enter the password you want to use to manage the add-on domain.

Q. Why does it say a subdomain was added when I was creating an add-on domain?
A. CPanel creates the add-on domain as a subdomain by creating the folder within your main site's FTP. Ignore the message. It is a fully functional domain name. It is only called a subdomain even though it is an add-on domain.